Submit a deletion request
Visit our contact page. Enter the email address associated with your Nivi Loom or Meta interaction and begin your message with “Data deletion request.” Tell us which account or interaction the request covers and include only the details needed to identify it. Do not send passwords, payment-card details, or sensitive identity documents in the initial request.
What happens next
We will acknowledge the request and may ask you to verify control of the relevant email address, account, or phone number. After verification, we will delete or de-identify eligible personal information and notify you when the request is complete. We aim to complete verified requests within 30 days, unless applicable law permits or requires more time.
Information we may retain
We may retain limited information when required for legal, security, fraud-prevention, accounting, dispute-resolution, or product-provenance purposes. Where a digital passport is intended to be a permanent record, we may remove personal ownership details while preserving non-personal provenance and authenticity information. We will not use retained information for unrelated purposes.
Removing access through Meta
You may also remove an app or business integration from your Facebook settings. Removing access stops future sharing by Meta but does not by itself delete information already held by Nivi Loom; submit the request above to ask us to delete that information.