Information we collect
We collect information you provide to us, including your name, email address, account details, contact requests, custom-order information, and information associated with a product's digital passport.
We may also collect device, browser, IP address, usage, and diagnostic information when you use our services. If you communicate with us through WhatsApp or another Meta service, we receive the content of that communication and related identifiers made available by that service.
How we use information
- Provide, secure, maintain, and improve Nivi Loom services.
- Authenticate users and administer digital product passports.
- Respond to inquiries, orders, and customer-service requests.
- Send transactional and service-related communications.
- Prevent fraud, enforce our terms, and comply with law.
We do not sell personal information. We do not use WhatsApp message data for advertising.
How we share information
We share information only as needed with service providers that help us host, secure, communicate, analyze, and operate our services; with Meta when you use a Meta or WhatsApp feature; when required by law; or in connection with a merger, financing, acquisition, or sale of assets. Service providers may use information only to perform services for us and must protect it appropriately.
Retention and security
We retain personal information for as long as needed to provide our services, preserve product provenance, meet legal and accounting obligations, resolve disputes, and protect our rights. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing relies on consent. To request deletion, follow our data deletion instructions.
Children and international use
Our services are not directed to children under 13, and we do not knowingly collect their personal information. Information may be processed in the United States and other countries where our service providers operate, subject to applicable safeguards.
Changes and contact
We may update this policy as our services or legal obligations change. We will post the revised policy here and update its effective date. Questions or privacy requests may be sent through our contact page.